SHIPPING POLICY

At Erotech Vibes, every order is prepared with care to provide you with a discreet, reliable, and peaceful delivery experience.

Order Preparation

All orders are prepared and shipped from our partner logistics center located in France.

Each order is carefully prepared and checked before shipping to meet Erotech Vibes’ quality standards.

Once your order has been shipped, you will automatically receive an email containing your parcel tracking information.

Delivery Times

France

• Home delivery: 2 to 5 business days

• Pick-up point delivery: 3 to 5 business days

Europe

• Standard delivery: 3 to 7 business days

The times indicated are estimates and may exceptionally vary during peak periods, public holidays, or constraints related to the carrier.

Partner Carriers

Depending on your delivery address and the shipping method chosen, your order may be entrusted to one of our partner carriers:

• Colissimo

• DPD

• Chronopost

• Mondial Relay

• Relais Colis

The most suitable carrier is selected to guarantee the best balance between speed, reliability, and quality of service.

Order Tracking

As soon as your parcel is shipped, a tracking number will be sent to you by email.

You can track the progress of your order at any time using the provided tracking link.

Discretion and Confidentiality

Your privacy is our priority.

All orders are shipped in neutral and discreet packaging:

• No Erotech Vibes logo appears on the outside of the parcel

• No indication regarding the content or nature of the products is visible

Your order remains entirely confidential from departure to delivery.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

• the destination country

• the selected delivery method

• the total amount of your order

The exact amount is always displayed before the final validation of your purchase.

Free shipping is offered for orders over €99.

Delays, Lost Parcels, or Anomalies

Despite all the care taken in preparing and shipping your order, events beyond our control may exceptionally cause a delivery delay.

In case of an unusual delay, tracking issue, or anomaly regarding your parcel, our customer service is always available to assist you and find an appropriate solution.

Contact

For any questions regarding your order or delivery:

contact@erotech-vibes.com

Our team is committed to replying within 24 to 48 business hours.