Shipped within 24 to 48 business hours
100% discrete shipping, straight to your door
Luxury Sex Toys for Women FAQ
F.A.Q
Luxury Sex Toys for Women FAQ
Frequently Asked Questions
All your questions about our luxury sex toys for women, in one place.
Find answers about our products, delivery, returns, and after-sales service, for a safe and refined experience.
For any specific inquiry, please feel free to reach out via email.
Shipping & Packaging
Your order arrives in 100% discreet packaging: no logo, no brand mention, and no reference to the contents. On the outside, it looks like a plain brown box, just like any other package. No one will know what you are receiving—not even your mail carrier or your neighbors.
All orders placed before 6:50 AM are shipped the same day from our warehouse in France. You have two options at checkout:
Mondial Relay (Pick-up point): 3 to 5 business days (€5.90, free on orders over €99)
Colissimo (Home delivery): 2 to 4 business days (€9.90, free on orders over €99)
We ship worldwide. Delivery times and shipping fees vary depending on your destination; you will see the exact breakdown at checkout. For any specific questions regarding your country, feel free to contact us at contact@erotech-vibes.com.
Yes. As soon as your package is shipped, you will receive an email containing your tracking number. You can track your delivery status in real time via the carrier’s website.
Payment & Security
We accept credit and debit cards (Visa, Mastercard, American Express) through a fully secure payment gateway. Your banking details are never stored on our servers.
Yes, completely. We use an SSL encryption protocol, and our payments are handled by a certified banking partner, fully compliant with European PSD2 and 3D Secure standards.
The charge will appear under the name “Erotech Vibes Limited”. No mention of your order’s contents will appear on your statement.
Privacy & Personal Data
Yes. Erotech Vibes is fully compliant with the European GDPR. Your data is stored securely in Europe, encrypted, and is never resold or shared with third parties for commercial purposes.
You can request access to, modification, or deletion of your data at any time by writing to us at contact@erotech-vibes.com.
Never. Your order, customer account, and invoice remain strictly confidential. Your data is only visible to you and our internal team for the sole purpose of processing your order.
Products & Certifications
Yes. All our products are CE, REACH, and GPSR (the European General Product Safety Regulation) certified. Our materials are phthalate-free, hypoallergenic, and comply with the strictest European body-safety standards.
Our creations are made of ultra-soft silicone (phthalate-free, BPA-free, latex-free) combined with high-quality ABS for the technical components. All our products are hypoallergenic and suitable even for sensitive skin.
Rinse your product with warm water and mild soap or a specific intimate cleanser before and after each use. Let it air dry, then store it in its satin pouch. Avoid using alcohol, solvents, or abrasive cleaners.
For waterproof models, you can rinse them directly under running tap water.
Customer Service & Contact
You can write to us at contact@erotech-vibes.com for any questions. Our team will get back to you within 24 to 48 business hours, with complete discretion. For more sensitive or personal questions, feel free to add “Confidential” in the subject line—we pay special attention to these requests.
Customer Service & Contact
Of course. All our creations are delivered in a premium box that is naturally perfect for gifting. You can add a short, personalized note during checkout, which will be discreetly slipped inside the package.